Privacy Policy

Introduction

At Vortex Flare Quantorn Architecture, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us for architectural design projects.

By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy.

Information We Collect

Personal Information:

• Contact details (name, email address, phone number, mailing address)
• Project-specific information (property details, design preferences, budget requirements)
• Professional information (company name, title, business requirements)
• Communication records (emails, meeting notes, project correspondence)

Technical Information:

• Website usage data (IP address, browser type, pages visited)
• Cookies and tracking technologies
• Device information and access logs

How We Use Your Information

We use the collected information for the following purposes:

• Providing architectural design services and project management
• Communicating about your projects, updates, and service delivery
• Processing contracts, invoices, and payment transactions
• Improving our services and developing new architectural solutions
• Marketing communications (with your consent) about our services
• Complying with legal obligations and regulatory requirements
• Protecting our business interests and preventing fraud

Information Sharing and Disclosure

We may share your information with:

• Service Providers: Contractors, consultants, engineers, and other professionals involved in your project
• Regulatory Bodies: Municipal authorities, building departments, and planning commissions as required for permits and approvals
• Business Partners: Trusted partners who assist in delivering our services
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In the event of a merger, acquisition, or sale of business assets

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security and Protection

We implement appropriate technical and organizational measures to protect your personal information:

• Secure data transmission using SSL encryption
• Access controls and authentication systems
• Regular security assessments and updates
• Staff training on data protection practices
• Secure storage and backup systems
• Incident response procedures

Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal, regulatory, and professional obligations
• Maintain project records for warranty and liability purposes
• Resolve disputes and enforce agreements

Project-related information is typically retained for a minimum of 10 years in accordance with professional architectural standards and legal requirements.

Your Rights and Choices

Under applicable privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act), you have the right to:

• Access your personal information and obtain copies
• Correct inaccurate or incomplete information
• Request deletion of your personal information (subject to legal limitations)
• Object to certain processing activities
• Withdraw consent for marketing communications
• File complaints with privacy regulatory authorities

To exercise these rights, please contact us using the information provided below.

Cookies and Website Analytics

Our website uses cookies and similar technologies to:

• Enhance user experience and website functionality
• Analyze website traffic and usage patterns
• Remember your preferences and settings
• Provide personalized content and recommendations

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

International Data Transfers

As a Canadian architecture studio, we primarily process data within Canada. However, some of our service providers and cloud storage solutions may be located in other countries. We ensure that appropriate safeguards are in place for any international data transfers.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to active clients
• Providing notice during project communications

Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

Regulatory Information

This Privacy Policy is designed to comply with:

• Personal Information Protection and Electronic Documents Act (PIPEDA)
• Provincial privacy legislation in Ontario
• Professional architectural standards and regulations
• Municipal and construction industry requirements